FAQ
FAQ
Frequently Asked Questions
At FleetPay Billing Solutions Ltd, we welcome your questions. Clear communication and transparency are at the core of how we work with our clients.
Feel free to contact us directly, or review the frequently asked questions below to see if your question has already been answered.
Table of Content
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Advantages
We help trucking carriers streamline billing and back-office operations by managing invoicing, PODs, accounts receivable support, document organization, and administrative tasks. This allows you to save time, reduce errors, and improve cash flow.
Outsourcing with FleetPay eliminates the cost of hiring, training, and managing in-house administrative staff while still providing professional, consistent support tailored to your operation.
Onboarding is usually quick and straightforward. Once we receive the required information and signed service agreement, services can begin shortly after.
We do not require long-term contracts. Our services are flexible, and you can cancel at any time.
Process
Getting started is simple. Fill out our apply or contact form, and a FleetPay team member will reach out. We typically request a W-9, MC authority, certificate of insurance, and factoring details (if applicable).
We work with carriers operating under their own authority. If you have questions about eligibility, our team will be happy to review your setup during onboarding.
Once your documents are set up in our system, we manage organization and tracking. We’ll only request updates when documents expire or changes are required.
General
FleetPay Billing Solutions Ltd provides billing and back-office administrative support services for trucking carriers. Our services include invoicing, POD management, accounts receivable support, driver pay statement preparation, document management, and compliance documentation support.
We work with both new and experienced owner-operators, as well as small and growing fleets. Our team provides guidance throughout the setup process.
Our pricing and service packages are flexible, allowing you to select only the billing and back-office support services that fit your business.
We offer monthly packages, per-invoice options, and custom pricing depending on your load volume and service needs. Visit our Pricing page or contact us for details.
We create and submit invoices based on completed loads, verify rate confirmations, manage PODs, and track invoice status to help ensure timely and accurate payments.
We collect, review, verify, and securely store PODs to help prevent billing delays and invoice rejections.
Our pricing and service packages are flexible, allowing you to select only the billing and back-office support services that fit your business.
Yes. We assist with factoring submissions, document follow-ups, and communication with factoring companies as part of our accounts receivable support.
No. FleetPay Billing Solutions Ltd provides billing and back-office administrative support only. We do not offer dispatching, load booking, or freight brokerage services.
Yes. All documents and data are handled securely and used only for billing and administrative support purposes.
Simply fill out our apply or contact form. A FleetPay team member will contact you to guide you through the next steps.
Feel free to contact FleetPay Billing Solutions Ltd at any time. Our team is here to support your business and answer any questions you may have.
Feel free to contact FleetPay Billing Solutions Ltd at any time. Our team is here to support your business and answer any questions you may have.
Feel free to contact FleetPay Billing Solutions Ltd at any time. Our team is here to support your business and answer any questions you may have.