FleetPay Billing Solutions Ltd

This Refund and Cancellation Policy has been updated and is effective as of February 05, 2026

FleetPay Billing Solutions Ltd (“FleetPay Billing Solutions Ltd,” “we,” “us,” or “our”) provides professional back-office and administrative support services to trucking companies. This Refund & Cancellation Policy explains our policies regarding service cancellation, refunds, and billing disputes.

By engaging our services, you agree to this Policy in addition to our Terms of Service and Privacy Policy.

1. Nature of Services

FleetPay Billing Solutions Ltd provides service-based administrative support, including billing, invoicing, POD management, accounts receivable support, payroll calculation assistance, compliance documentation support, and full back-office services.

Because our services involve time, labor, and document processing, fees are charged for work performed and resources allocated.

2. Refund Policy

2.1 General Rule

Fees paid to FleetPay Billing Solutions Ltd are non-refundable once services have been initiated.

This includes, but is not limited to:

• Billing and invoicing work
• POD collection and processing
• Accounts receivable follow-ups
• Payroll calculation and statement preparation
• Document handling and compliance support

2.2 Limited Refund Exceptions

Refunds may be considered only in the following circumstances:

• Duplicate payment made in error
• Billing error caused solely by FleetPay Billing Solutions Ltd
• Services not started at all after payment (at our discretion)

Approved refunds, if any, will be processed to the original payment method.

2.3 No Refunds for Third-Party Issues

FleetPay Billing Solutions Ltd is not responsible for:

• Broker, shipper, or factoring company delays or rejections
• Payment delays caused by missing or incorrect documents provided by the client
• Disputes between clients and their customers
• Regulatory or compliance penalties imposed by authorities

No refunds will be issued for outcomes controlled by third parties.

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel services by providing written notice via email to:

info@fleetpaybilling.com

Cancellations become effective at the end of the current billing period, unless otherwise agreed in writing.

3.2 Billing Period and Fees

• Monthly or recurring fees are not prorated once a billing period has started.
• Any work performed prior to cancellation remains billable.

3.3 Immediate Termination

FleetPay Billing Solutions Ltd reserves the right to suspend or terminate services immediately if:

• Required information or documentation is repeatedly not provided
• Payments are overdue
• The client violates our Terms of Service
• Continued service would expose us to legal, compliance, or reputational risk

4. Disputed Charges

If you believe you were charged incorrectly, you must notify us within seven (7) calendar days of the invoice date by emailing info@fleetpaybilling.com with:

• Invoice number
• Description of the issue
• Supporting documentation (if applicable)

Failure to notify us within this timeframe may result in the charge being deemed accepted.

5. Payment Processing Fees

If a refund is approved, any payment processing fees (bank, card, or platform fees) are non-refundable and may be deducted from the refund amount where permitted by law.

6. Policy Updates

FleetPay Billing Solutions Ltd may update this Refund & Cancellation Policy at any time. Updates will be posted on our Website, and continued use of our services constitutes acceptance of the updated policy.

7. Contact Information

For questions regarding refunds or cancellations, contact:

FleetPay Billing Solutions Ltd
info@fleetpaybilling.com